Privacy Policy

Cloud Networks Co., Ltd. (hereinafter referred to as the “Company”) complies with relevant laws and regulations, including the Personal Information Protection Act, and has established and disclosed the following privacy policy to protect the personal information of its customers. This policy applies to the contact us service provided on the Company’s website (https://cloudnetworks.co.kr/).

1. Purpose of collecting and using personal information

The company collects personal information to receive and respond to customer inquiries, provide services, and facilitate communication. It is also used as internal reference material for service improvement and legal compliance.

2. Personal information items collected and collection method

The company collects the following personal information through the ‘Contact Us’ page (https://cloudnetworks.co.kr/contactus/) of the website.
  • Collection items: Company name, name, position, email address, contact number
  • Collection method: Direct input through the input form on the website
  • Collection basis: Processing of inquiries through voluntary provision of information by customers
In addition, the Company may automatically collect some information through cookies and similar technologies in the course of using the website.
  • Automatically collected items: visit history, access log, IP address, browser type
  • Purpose of collection: website operation and security management, service improvement
Users may refuse to save cookies through their browser settings.

3. Period of Retention and Use of Personal Information

The Company retains personal information for the purpose of processing customer inquiries and destroys the information without delay after the purpose of processing is achieved.
  • Retention Period: Retained for 3 years from the date of receipt of the inquiry and then deleted.
  • The inquiry details during the retention period may be used as reference material for customer service and service improvement.
  • If it is necessary to retain the information in accordance with relevant laws and regulations, the information is retained for the period specified by the relevant laws and regulations.

4. Provision of personal information to third parties and consignment of processing

The Company does not provide customers’ personal information to third parties in principle. However, exceptions are made in the following cases.
  • When the customer has given prior consent.
  • When required by law.
  • When there is a request from an investigative agency, etc. and provision is required in accordance with the procedures under the law.
In addition, the Company may outsource some of its work to third parties in order to provide more seamless services. In this case, the company will notify the outsourced company and the details of the outsourced work separately.

5. Procedures and methods for destroying personal information

The Company destroys personal information without delay when the retention period has expired or the purpose of processing has been achieved.
  • Destruction procedure: Deletion in accordance with internal policies and relevant laws after the purpose of retaining personal information has been achieved.
  • Destruction method: Information in the form of electronic files is permanently deleted in a way that cannot be recovered, and paper documents are shredded or incinerated.

6. Measures to ensure the safety of personal information

The company is implementing the following measures to ensure the safety of customers’ personal information.
  • Administrative measures: Establishment and implementation of internal management plans, operation of a dedicated organization, and regular employee training.
  • Technical measures: Management of access rights to personal information processing systems, encryption of personal information, installation and renewal of security programs.

7. Contact for Personal Information Protection

The Company accepts inquiries related to personal information protection via the email below.
  • Email: privacy@cloudnetworks.co.kr
  • Contact number: 1661-2533
If you have any questions about personal information protection, you can contact us using the above contact information, and the Company promises to respond promptly and sincerely to any requests received.

8. Remedies for Infringement of Rights

The data subject may contact the following organizations for consultation and remedies for damages caused by personal information infringement.
  • Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.kopico.go.kr)
  • Personal Information Infringement Report Center: (without area code) 118 (privacy.kisa.or.kr)
  • Cyber Investigation Division of the Supreme Prosecutors' Office: (without area code) 1301 (www.spo.go.kr)
  • Cyber Security Bureau of the National Police Agency: (without area code) 182 (ecrm.cyber.go.kr)
The Company will do its best to protect personal information and will strive to prevent the infringement and damage of customers’ personal information.

9. Changes to the Privacy Policy

This Privacy Policy is effective from the date of enforcement and may be amended due to changes in laws and regulations or changes in the Company’s policies. Any changes will be announced on the website.
  • Initial enforcement date: March 5, 2025
  • Latest revision date: March 5, 2025
This Privacy Policy reflects the company’s policy to protect the valuable personal information of customers, and will be continuously managed and improved for transparent information processing.
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